Privacy Policy

1. Purpose and Scope of Data Collection

Data collected on enjoysport.vn  primarily includes: email address, phone number, username, login password, and customer address (member). These are mandatory details required when registering to use services, enabling enjoysport.vn  to verify and confirm customer registrations, thereby safeguarding consumer rights.

Members are solely responsible for maintaining the confidentiality of their username, password, and email account, as well as all activities conducted under their account. Members must promptly notify enjoysport.vn  of any unauthorized use, abuse, or security violations involving their username and password to allow appropriate remedial action.

2. Scope of Information Use

enjoysport.vn  uses member-provided information for the following purposes:

a. To provide services to Members.

b. To deliver information regarding new programs, promotions, and event updates; to send notifications about communications between Members and enjoysport.vn..

c. To prevent activities that compromise or impersonate Member accounts.

d. To contact and resolve issues with Members in special circumstances. e. To use personal information strictly for verification and communication related to transactions conducted on enjoysport.vn..

In cases required by law: enjoysport.vn  is obligated to cooperate and provide Member personal information upon request from judicial authorities, including the Procuracy, Courts, or investigative police agencies, in connection with violations of law. No other party has the right to infringe upon Member personal information.

3. Duration of Information Storage
Member personal data will be stored until a deletion request is made or until the Member logs in and deletes the information themselves. In all other cases, Member personal information will remain securely stored on enjoysport.vn’s servers.

4. Entities with Access to Information

Access to Member personal information may be granted under the following circumstances:

- ENJOY SPORT JOINT STOCK COMPANY
- Contracted partners performing part of the services of ENJOY SPORT JOINT STOCK COMPANY. These partners may receive partial or full information as stipulated in contractual agreements to support service delivery.
- Government authorities requiring user information for investigative purposes.
- Buyers and sellers involved in disputes where the Company acts as mediator.

5. Address of the Information Collection and Management Unit

- ENJOY SPORT JOINT STOCK COMPANY

- Head Office: 537/63 Nguyen Oanh Street, Ward 17, Go Vap District, Ho Chi Minh City

- Hotline: 1900 633733 (VND 1,000/minute)

- Email: support@enjoysport.vn

6. Means and Tools for Users to Access and Modify Personal Data

Members have the right to review, update, adjust, or delete their personal information by logging into their account and editing their profile, or by requesting enjoysport.vn  to perform these actions.

Members may request assistance from enjoysport.vn’s management team to recover lost passwords or accounts by contacting the Hotline (1900 633733) or emailing support@enjoysport.vn.

Members may file complaints regarding unauthorized disclosure of personal information to third parties. Upon receiving such feedback, enjoysport.vn  will verify the information, provide explanations, and guide Members on restoring and securing their data. enjoysport.vn  will ensure transparency by clearly displaying mechanisms for complaint reception and resolution at or prior to the time of data collection.

7. Commitment to Customer Information Security

enjoysport.vn  commits to absolute confidentiality of Member personal information in accordance with its Privacy Policy. Collection and use of Member information will only occur with the customer’s consent, except where otherwise required by law.
Personal information will not be used, transferred, provided, or disclosed to any third party without Member authorization.
In the event of a server attack by hackers resulting in data loss, enjoysport.vn  will promptly notify competent authorities for investigation and inform affected Members.
All online transaction information of Members, including digital invoices and accounting records, will be securely protected at enjoysport.vn’s Tier-1 secure data center.

8. Mechanism for Receiving and Resolving Consumer Complaints

If Member personal information is misused or exploited beyond the stated scope, enjoysport.vn’s management board will handle complaints according to the following process:

Step 1: Receive information from Members via Hotline (1900 633733) or email (support@enjoysport.vn).

Step 2: Verify and assess the extent of the violation.

Step 3: Notify affected Members within 48 hours of complaint receipt, outlining remedial measures in cases such as hacker attacks leading to data loss. 

Step 4: Report the incident to competent authorities for timely investigation and resolution, and communicate final results to the customer.

 
This version is polished to read like a professional Privacy Policy, with clear structure, legal-style language, and consistent formatting.

Would you like me to also reformat this into a numbered “Clause” style contract (e.g., Clause 1: Purpose and Scope, Clause 2: Use of Information) for maximum legal formality?