User Guide

REGISTRATION GUIDELINES

 

Step 1:  Team Leader sign up to enjoysport.vn

Bước 2: Click on Group Registration

Bước 3: Create group

Bước 4: Fill out and click create group

Bước 5: Copy and send link to all members

Bước 6: Each member click on link to fill out their infos and submit, then do payment for Team Leader

Bước 7: Team Leader confirm on each member and create order 

Bước 8: Team Leader recceived order confirmation with payment info and process it after final price checking

 

HƯỚNG DẪN ĐĂNG KÝ NHÓM TRÊN CỔNG ENJOYSPORT.VN

 

1.  Đăng nhập tài khoản trên enjoysport.vn

Nếu chưa có tài khoản thì đăng ký tài khoản:

2.  Click đăng ký nhóm

3.  Click tạo nhóm

4.  Điền đầy đủ thông tin và click tạo nhóm

5.  Tạo nhóm thành công, copy link gửi cho các thành viên của nhóm để vận động viên tự điền thông tin theo form trong link và click gửi sau khi điền đầy đủ để trưởng nhóm ghi nhận thông tin và quản lý các đăng ký đó

6.  Trưởng nhóm đăng nhập tài khoản của mình đã dùng để tạo nhóm, các đăng ký của thành viên sễ hiện ra, trưởng nhóm có thể tick vào từng thành viên để xác nhận thanh toán cho họ. Sau khi chốt thanh toán và số lượng tham dự. Trưởng nhóm tiến hành bấm gửi thông tin để đơn hàng được tạo trên hệ thống. Enjoy Sport sẽ thấy đơn hàng này và hệ thống sẽ giảm giá dưa trên số lượng theo quy định về ưu đãi của BTC và gửi email xác nhận để trưởng nhóm thanh toán online.

 

 

 

Terms and Conditions

I. General Principles

enjoysport.vn  is developed and operated by ENJOY SPORT JOINT STOCK COMPANY.

Members of the system include merchants, organizations, and individuals engaged in lawful commercial activities, officially recognized by enjoysport.vn  and permitted to use services provided by enjoysport.vn  and its partners.

These principles apply to all members who register, use, and post information on enjoysport.vn. . Transactions conducted on enjoysport.vn  must respect the legal rights and interests of all parties and comply with applicable laws.

Information provided by merchants, organizations, and individuals must be transparent and accurate. Events and programs introduced on enjoysport.vn  must comply fully with relevant legal regulations and must not fall under prohibited business or advertising categories.

All content in these Terms must comply with the laws of Vietnam. Members are responsible for understanding their legal obligations and commit to complying with enjoysport.vn’s Terms of Use.

II. General Regulations

Website Domain: enjoysport.vn, developed and operated by ENJOY SPORT JOINT STOCK COMPANY.
Definitions:

Event Organizer: Merchants, organizations, or individuals using enjoysport.vn’s services, including opening booths to sell event tickets, posting event introductions, programs, or training courses.
Event Participant (Customer): Merchants, organizations, or individuals seeking information about companies and events posted on enjoysport.vn, or purchasing tickets to attend such events.
Member: Includes both Event Organizers and Event Participants. Members must register and provide relevant personal information, officially recognized by enjoysport.vn’s management, and are permitted to use services.
Members understand that:

They may create a personal account for use.
They may post information introducing products and services offered.
This Regulation complies with Vietnamese law. Members are responsible for understanding their legal obligations and commit to compliance.

III. Transaction Process

1. For Event Participants

Steps to participate in events via enjoysport.vn:

- Search and review information about events and Event Organizers.
- Review service provider information and policies.

Select ticket quantity and click “Book Now”:

- Choose ticket type and quantity.
- Enter recipient details.
- Select payment method (online or other).
- Click “Complete Booking” to submit.
- The Event Organizer will contact the participant via phone/email provided in the registration form to confirm the order.
- Upon successful payment, tickets will be issued as electronic tickets (sent via email and accepted by the Organizer) or paper tickets (if applicable).

2. For Event Organizers

Please contact enjoysport.vn’s business department at: ENJOY SPORT JOINT STOCK COMPANY Head Office: 537/63 Nguyen Oanh Street, Ward 17, Go Vap District, Ho Chi Minh City Hotline: 1900 633733 (VND 1,000/minute) Email: support@enjoysport.vn

3. Delivery Policy

Electronic tickets will be sent via email/SMS. Paper tickets are only provided upon request by the Organizer.
Paper tickets are hand-delivered within Ho Chi Minh City; for suburban or distant customers, courier services will be used.
Delivery fees for provincial customers are charged according to courier rates. enjoysport.vn  will confirm and notify fees prior to delivery.

4. Maintenance Policy

enjoysport.vn  will conduct system upgrades and maintenance at scheduled times announced on the website. During these periods, certain functions may be temporarily unavailable. Customers should check the website regularly for updates.

5. Return and Refund Policy

If participants cannot attend booked events, they must notify enjoysport.vn  via hotline/email and provide registration details for support. Transfers are subject to Organizer rules.
If events are postponed or canceled due to the Organizer, participants may request refunds directly from the Organizer.
If the Organizer fails to process returns despite having a policy, customers may contact enjoysport.vn’s customer service for assistance.

6. Complaint Resolution

enjoysport.vn  and Event Organizers are responsible for receiving complaints and assisting participants. Disputes are resolved through negotiation and mediation:

Step 1: Participants submit complaints via email (support@enjoysport.vn) or directly to management.
Step 2: Customer Care reviews and provides support measures.
Step 3: If beyond enjoysport.vn’s authority, participants may escalate to competent state authorities.

Both Organizers and Participants must cooperate actively. Organizers must provide documentation; enjoysport.vn  will provide relevant information upon request.

If disputes are resolved, both parties must report to enjoysport.vn. . If the Organizer is at fault, enjoysport.vn  may issue warnings, suspend accounts, or escalate to authorities. enjoysport.vn  may also remove all related content and require compensation to customers.

7. Payment Methods

Method 1: Direct Payment (at enjoysport.vn  office):

- Step 1: Review event information. 

- Step 2: Visit ticket office.

- Step 3: Pay and receive tickets.

Method 2: Online Payment (credit card/bank transfer):

Step 1: Review event information.

Step 2: Verify order (phone/SMS/email).

Step 3: Seller confirms buyer details.

Step 4: Buyer pays.

Step 5: Seller delivers tickets.

Step 6: Buyer receives tickets.

8. Event Image Upload Policy

Event images and participant images may be uploaded with enjoysport.vn’s watermark. Organizers are responsible for compliance with laws and enjoysport.vn’s Terms. enjoysport.vn  reserves the right to remove images deemed in violation.

 
IV. Transaction Security

Management employs protective measures to secure information.

Organizers must provide complete contact details.
Participants should not share payment details via email/other channels. enjoysport.vn  is not liable for risks from such exchanges.
Participants must not interfere with the system or spread harmful programs. Violations will be handled per law.
Transaction information is confidential unless required by law.
 
V. Customer Data Protection

Purpose & Scope: Data collected includes email, phone, username, password, and address. Members are responsible for account confidentiality.
Usage: Data is used to provide services, send promotions, prevent fraud, and resolve issues. Personal data is not used beyond transaction purposes. enjoysport.vn  may provide data to authorities when legally required.
Retention: Data is stored until deletion request or member self-deletion.
Access: Members may update or delete data via account login or by contacting enjoysport.vn..
Commitment: enjoysport.vn  commits to absolute confidentiality. Data will not be disclosed without consent, except as required by law. In case of hacking incidents, enjoysport.vn  will notify authorities and affected members.
 
VI. Consumer Rights Protection

Members must provide accurate personal information. enjoysport.vn  is not responsible for complaints if registration data is inaccurate. Participants may claim compensation directly from Organizers if event quality does not match published information. enjoysport.vn  may act as arbitrator to protect consumer rights.

VII. Management of Prohibited Information

Members are responsible for account security and must report unauthorized use.
Members must not use enjoysport.vn  for illegal, fraudulent, or harmful purposes. Violations are subject to legal liability.
Members must not alter, copy, or distribute enjoysport.vn’s services without consent.
Members must not damage enjoysport.vn’s reputation.
Prohibited Products
Includes alcohol, tobacco, fireworks, narcotics, weapons, dangerous toys, reactionary cultural products, antiques, toxic chemicals, smuggled goods, wildlife, unsafe seafood, unauthorized medicines, medical equipment, cosmetics, vehicles without papers, and personal data trading.

Conditional Products
Includes martial arts equipment (must be sold by licensed stores), contraceptives (allowed in pharmacies; sex toys prohibited), and licensed software (must be sold by authorized companies).

Prohibited Advertising Practices
Includes offensive, misleading, defamatory, unauthorized use of personal images, false claims, unfair competition, and intellectual property violations.

Privacy Policy

1. Purpose and Scope of Data Collection

Data collected on enjoysport.vn  primarily includes: email address, phone number, username, login password, and customer address (member). These are mandatory details required when registering to use services, enabling enjoysport.vn  to verify and confirm customer registrations, thereby safeguarding consumer rights.

Members are solely responsible for maintaining the confidentiality of their username, password, and email account, as well as all activities conducted under their account. Members must promptly notify enjoysport.vn  of any unauthorized use, abuse, or security violations involving their username and password to allow appropriate remedial action.

2. Scope of Information Use

enjoysport.vn  uses member-provided information for the following purposes:

a. To provide services to Members.

b. To deliver information regarding new programs, promotions, and event updates; to send notifications about communications between Members and enjoysport.vn..

c. To prevent activities that compromise or impersonate Member accounts.

d. To contact and resolve issues with Members in special circumstances. e. To use personal information strictly for verification and communication related to transactions conducted on enjoysport.vn..

In cases required by law: enjoysport.vn  is obligated to cooperate and provide Member personal information upon request from judicial authorities, including the Procuracy, Courts, or investigative police agencies, in connection with violations of law. No other party has the right to infringe upon Member personal information.

3. Duration of Information Storage
Member personal data will be stored until a deletion request is made or until the Member logs in and deletes the information themselves. In all other cases, Member personal information will remain securely stored on enjoysport.vn’s servers.

4. Entities with Access to Information

Access to Member personal information may be granted under the following circumstances:

- ENJOY SPORT JOINT STOCK COMPANY
- Contracted partners performing part of the services of ENJOY SPORT JOINT STOCK COMPANY. These partners may receive partial or full information as stipulated in contractual agreements to support service delivery.
- Government authorities requiring user information for investigative purposes.
- Buyers and sellers involved in disputes where the Company acts as mediator.

5. Address of the Information Collection and Management Unit

- ENJOY SPORT JOINT STOCK COMPANY

- Head Office: 537/63 Nguyen Oanh Street, Ward 17, Go Vap District, Ho Chi Minh City

- Hotline: 1900 633733 (VND 1,000/minute)

- Email: support@enjoysport.vn

6. Means and Tools for Users to Access and Modify Personal Data

Members have the right to review, update, adjust, or delete their personal information by logging into their account and editing their profile, or by requesting enjoysport.vn  to perform these actions.

Members may request assistance from enjoysport.vn’s management team to recover lost passwords or accounts by contacting the Hotline (1900 633733) or emailing support@enjoysport.vn.

Members may file complaints regarding unauthorized disclosure of personal information to third parties. Upon receiving such feedback, enjoysport.vn  will verify the information, provide explanations, and guide Members on restoring and securing their data. enjoysport.vn  will ensure transparency by clearly displaying mechanisms for complaint reception and resolution at or prior to the time of data collection.

7. Commitment to Customer Information Security

enjoysport.vn  commits to absolute confidentiality of Member personal information in accordance with its Privacy Policy. Collection and use of Member information will only occur with the customer’s consent, except where otherwise required by law.
Personal information will not be used, transferred, provided, or disclosed to any third party without Member authorization.
In the event of a server attack by hackers resulting in data loss, enjoysport.vn  will promptly notify competent authorities for investigation and inform affected Members.
All online transaction information of Members, including digital invoices and accounting records, will be securely protected at enjoysport.vn’s Tier-1 secure data center.

8. Mechanism for Receiving and Resolving Consumer Complaints

If Member personal information is misused or exploited beyond the stated scope, enjoysport.vn’s management board will handle complaints according to the following process:

Step 1: Receive information from Members via Hotline (1900 633733) or email (support@enjoysport.vn).

Step 2: Verify and assess the extent of the violation.

Step 3: Notify affected Members within 48 hours of complaint receipt, outlining remedial measures in cases such as hacker attacks leading to data loss. 

Step 4: Report the incident to competent authorities for timely investigation and resolution, and communicate final results to the customer.

 
This version is polished to read like a professional Privacy Policy, with clear structure, legal-style language, and consistent formatting.

Would you like me to also reformat this into a numbered “Clause” style contract (e.g., Clause 1: Purpose and Scope, Clause 2: Use of Information) for maximum legal formality?

Transaction Process

1. Process for Event Participants

When wishing to learn about events on enjoysport.vn, Event Participants should follow these steps:

- Search for and review information about the event and the Event Organizer of interest.
- Review information and policies of the service provider that the Event Participant intends to use.
- Select the number of tickets to join the event and click “Book Now”:
- Choose the quantity and type of ticket
- Enter recipient information to book tickets
- Choose the form of online payment or other payment methods.
- Click “Complete Booking” to submit.
- The Event Organizer will contact the Event Participant via the phone number and email provided in the customer’s account registration form to confirm the order.
- Immediately after successful payment, the buyer will receive tickets in the form of electronic tickets (sent via customer email and accepted by the Event Organizer) or paper tickets (if available).

2. Process for Event Organizers

Customers, please contact the business department of enjoysport.vn  at:

- ENJOY SPORT JOINT STOCK COMPANY

- Head Office: 537/63 Nguyen Oanh, Ward 17, Go Vap District, Ho Chi Minh City

- Hotline: 1900 633733 (1,000 VND/minute)

- Email: support@enjoysport.vn

3. Delivery Policy

- Electronic tickets for events will be sent to Event Participants via email and SMS to be used when attending the event. enjoysport.vn  prioritizes providing electronic tickets to customers (paper tickets are only provided upon request from the event organizer).
- Paper tickets will be delivered directly by enjoysport.vn  staff to customers within Ho Chi Minh City; for customers in suburban or distant areas, we will use courier services from shipping providers to deliver tickets.
- For delivery fees to customers in other provinces, service fees will be charged according to the shipping provider’s rates. enjoysport.vn  will call to confirm and notify the fee before proceeding with ticket delivery. Shipping fees may vary depending on the provider.

4. Maintenance Policy

enjoysport.vn  will upgrade and maintain the system at fixed times announced in advance on the website. During this period, some functions or services may be interrupted. Customers are advised to regularly check the website to ensure smooth service usage.

5. Return and Refund Policy

- If an Event Participant cannot attend the booked and paid program, they must notify us via hotline or email and provide complete registration information for support. Some transfer cases will be subject to the organizer’s regulations.
- If the event is postponed or canceled due to the organizer, participants may request a refund of the paid fees from the organizer. Ticket returns and refunds will be regulated by the Event Organizer.
- If the Event Organizer has a return policy but does not process ticket returns, customers should contact enjoysport.vn  customer service or hotline for support and guidance.

6. Complaint/Feedback Resolution Process

enjoysport.vn  and the Event Organizer are responsible for receiving complaints and supporting Event Participants regarding transactions on enjoysport.vn. . In case of disputes, the Company emphasizes negotiation and mediation between parties to maintain member trust in enjoysport.vn’s service quality, following these steps:

- Step 1: Event Participants file complaints about the Event Organizer’s service via email support@enjoysport.vn. Members may also report directly to the management board.
- Step 2: The Customer Care Department of enjoysport.vn  will receive complaints. Depending on the nature and severity, enjoysport.vn  will take specific measures to support Event Participants in resolving disputes.
- Step 3: If the matter is beyond enjoysport.vn’s capacity or authority, the management board will request the Event Participant to bring the case to competent state authorities for resolution under the law.

Complaints should be sent to:

- ENJOY SPORT JOINT STOCK COMPANY

- Head Office: 537/63 Nguyen Oanh, Ward 17, Go Vap District, Ho Chi Minh City

- Hotline: 1900 633733 (1,000 VND/minute)

- Email: support@enjoysport.vn

- Both the Event Organizer and Event Participant must actively cooperate to resolve issues. The Event Organizer must provide documents verifying information related to the dispute. enjoysport.vn  will provide relevant information about the Event Participant and Event Organizer if requested by either party involved in the dispute.
- After resolving disputes, the Event Organizer and Event Participant must report back to enjoysport.vn’s management board. If the dispute arises due to the Event Organizer’s fault, enjoysport.vn  may issue warnings, suspend accounts, or escalate to legal authorities depending on the severity. enjoysport.vn  will terminate and remove all posts about the Event Organizer’s products/services on enjoysport.vn  and require the Event Organizer to compensate customers appropriately. If disputes cannot be resolved through negotiation, either party may request intervention from competent legal authorities to ensure lawful interests.

7. Payment Process

Event Participants may choose from the following payment methods:

Method 1: Direct Payment (buyer receives tickets at enjoysport.vn  office):

- Step 1: Buyer reviews information about the event and organizer.
- Step 2: Buyer goes to the ticket office.
- Step 3: Buyer makes payment and receives tickets.

Method 2: Online Payment via Credit Card or Bank Transfer:

- Step 1: Buyer reviews information about the event and organizer.
- Step 2: Buyer verifies the order (phone, SMS, email).
- Step 3: Seller confirms buyer’s information.
- Step 4: Buyer makes payment.
- Step 5: Seller sends tickets.
- Step 6: Buyer receives tickets.
 

 

INSTRUCTIONS FOR REGISTERING INDIVIDUAL TICKETS

Step 1. Select the event you want to buy tickets

 

 

Step 2. Select the competition content and number of tickets then click Register invidual ticket button

 

       

 

Step 3. Fill in ticket buyer information and VAT information (if any)

               

 

Step 4. Fill in participant information

• Select the participant information box to automatically fill in ticket purchase information (you need to log in to perform this feature)
• Click to buy more tickets (if any)
• Click Continue
  
  

Step 5. Payment

• Enter the discount code (if any) and click Apply
• Select payment method
• Select to agree to the Terms of Use and Regulations of the Organizing Committee
• Click the Payment button

 

 

After completing the registration, you will receive a payment confirmation email and a ticket registration confirmation email sent to the email address you provided during the purchase.

 

CHANGE PARTICIPANT INFORMATION FREE

1 - Login

2 - Profile

3 - Your ticket

4 - Update Information

5 - Fill out and Save

TRANSFER TICKET

1 - Login

2 - Profile

3 - Your tickets

4 - Change ticket

5 - Transfer ticcket, fill out new participant and do your checkout follow steps have show on screen

 

DOWNGRADE / UPGRADE YOUR SLOTS

 

Bước 1: Đăng nhập

 

Bước 2: Vào profile và chọn vé đã đăng ký

 

Bước 3: Chọn thay đổi vé và tick ô thay đổi cự ly

 

Bước 4: Chọn cự ly cần chuyển tới và bấm tiếp tục để thanh toán và hoàn tất